crickess Responsible Gaming — Your Safety Is Our Priority
Entertainment should never become a problem — crickess is always here to support a safe and informed gaming experience.
Responsible Gaming Means Mindful Enjoyment
Online casino and sports betting is primarily a form of entertainment. crickess wants every player to enjoy this experience in a completely safe way — keeping in mind that both winning and losing are possible, and gaming should never be considered a source of income.
Our responsible gaming policy applies to all users in Bangladesh. To protect you, we provide deposit limits, time-out features, self-exclusion, and 24/7 Bengali live chat support — so you can get help at any time.
crickess firmly believes that online betting platforms should only be used by individuals aged 21 or above. Access by minors is strictly prohibited, and we are committed to making age verification a top priority.
The Controls in Your Hands
crickess gives you full control — so gaming always stays fun.
Deposit Limit
Set how much you can deposit per day, per week, or per month. Once set, the limit takes effect immediately, and a cooling-off period applies before it can be increased.
Session Time Limit
Decide in advance how long you will play in one sitting. When the time is up, crickess will send you an automatic reminder and can close the session if needed.
Self-Exclusion
If you feel gaming is getting out of control, you can close your account for a set period or permanently. We respect this decision and act on it right away.
Bet Amount Limit
Set a maximum amount for a single bet. This protects you from placing large bets on impulse and keeps your long-term betting habits healthy.
Time-Out Break
Take a temporary break from your account at any time, from 24 hours up to 30 days. You will not be able to log in during this period — taking a short rest is always the wise choice.
Activity History
View your gaming history, deposit and withdrawal records, and betting patterns at any time. Staying informed makes it easier to stay in control.
For Ages 21 and Above Only
crickess strictly enforces its age limit. Registration, login, and any form of betting activity is completely prohibited for those under 21. We are committed to ensuring the age verification process is upheld.
If you know that a minor is using this platform, please inform our support team immediately.
How to Tell if Gaming Is Becoming a Problem
It is important to recognize the signs of problem gambling. If any of the following applies to you, please seek help.
You keep coming back to play and placing bigger bets in an attempt to recover money you have lost.
You are lying or hiding the truth from family, friends, or colleagues because of gaming.
You are using money meant for daily expenses, bills, or debt repayment to place bets.
You have tried to stop playing but cannot — and feel discomfort or anxiety when you do.
You think about gaming excessively and it is affecting your sleep, eating, or concentration.
You are playing out of anxiety, anger, or frustration rather than enjoyment, and cannot take a break.
What crickess Guarantees
We do not just follow rules — we believe responsible gaming is part of building a healthy society.
Every user's age is verified — accounts for those under 21 are not approved.
Responsible gaming tools (deposit limits, time-out, self-exclusion) are free and available at any time.
If signs of problem gaming are detected, our support team actively offers assistance.
Betting advertisements are never directed at minors or individuals at risk.
SSL encryption and fair play standards ensure every user's financial and personal information is protected in every game.
Self-exclusion or account closure requests are always processed quickly and without any obstacles.
How to Use the Protection Tools
🛑 Set a Deposit Limit
After logging into your account, go to the "Account Settings" section. Click on the "Responsible Gaming" option and set a daily, weekly, or monthly deposit limit. Lowering the limit takes effect immediately, but increasing it requires a seven-day waiting period.
⏸️ Take a Time-Out Break
If you feel you need a short rest, go to Account Settings and select "Time-Out". You can take a break of 24 hours, 72 hours, 1 week, or 1 month. Logging into your account will not be possible during this period.
🔐 Activate Self-Exclusion
For a longer break, choose the "Self-Exclusion" option — you can close your account for 6 months, 1 year, or permanently. It is not possible to reactivate the account before the exclusion period ends. You can also start this process by contacting us via live chat.
📉 Set a Bet Limit
You can set a limit on the amount of a single bet to avoid making large decisions on impulse. This limit can also be changed easily from Account Settings — however, a review period applies before it can be increased.
We Are Always Here for You
Reach out to us for any concerns about gaming — helping you is our goal, not judging you.
24/7 Bengali Live Chat
Chat with our Bengali-speaking support team via live chat at any time of day. We are ready to help with self-exclusion, deposit limits, or any other need.
Contact by Email
If you would like to explain your situation in detail, write to us by email. Our team responds quickly and helps with complete confidentiality.
[email protected]
Some Tips for Healthy Gaming Habits
Set a fixed budget before you play and stick to it.
See gaming as entertainment, not a source of income.
Take regular breaks — at least 10 minutes of rest every hour.
Never bet when you are under stress or feeling low.
Do not double your bets in an attempt to "win back" money you have lost.
Spend time with family and friends — there is life beyond gaming.
Play Responsibly, Enjoy Safely
Use the links below to learn about all games and services at crickess and to read our FAQ.